Highest Quality Infrastructure
Equipment failure is rare, but can occur. To reduce risk, we use enterprise grade servers which provide much higher levels of availability than standard servers. All our hosted desktop servers use redundant disk arrays, which offer the best performance and fault tolerance.
Servers are all pre-configured with intelligent hardware monitoring to alert our team to component failure. Using external, independent monitoring services, we monitor and proactively support our systems twenty-four hours a day.
At least one spare of every component used in our servers and infrastructure is stored onsite for our exclusive use to ensure that swap-outs can occur without the need to contact vendors and wait for deliveries. Depending upon the service plan that customers have signed up to, servers (not just the data, but also system and application software and configurations) are backed up either daily or hourly at the primary datacentre and replicated to a second datacentre. This is quite different to our competitors who either don’t backup, only backup to the primary site, or if they do replicate data to a second datacentre, they don’t have the redundant hardware available at the second site to run the systems. It is then necessary to restore to hardware at a third site which causes delays in becoming operational in the event of a disaster.