To provide a resilient high-quality service we backup and encrypt customer data in our primary UK datacentre and then securely replicate to a secondary datacentre, where it then remains in encrypted store to be used in a disaster recovery.
In the past, depending on the actual data type, some data has been stored within a French datacentre. Customers have given us a clear indication that come March 29th they want to ensure that all their data is held in UK datacentres. We are just completing testing at our second UK datacentre and we can give a cast iron guarantee that all customer hosted desktop live and data will be held solely in the UK come Brexit.
Where we supply email services the data is held in Microsoft datacentres, which according to their terms of service means that data is typically held in the UK but may be backed up to another European country (in most cases this is the Irish Republic). Our UK only policy for data retention is a rare commodity in the current market and we are pleased to be able to offer this service guarantee.